resetting router connection

[Mit_04]

I have just had the worst user experience ever. I setup my printer. I connected to it to my home internet. I printed. It was great. THEN I MOVED. I have now (like an idiot I will admit) spent the last 4 hours of my life trying to re-setup the printer so that I can add to back to the the wireless network so that I can print to it. 

I have searched far and wide for what should be an easy process. I have tried the app on my phone. I have tried the app on my Mac. I can follow directions. In my attempt to do this after entering the S/N - after which the workflow told me it could not identify my product to please enter the model. No problem ... the front of my printer identifies it as a HP laserJet M110we ... but after entering that info the workflow said it couldn't find that product. I finally had to figure out how to print the configuration report to find out it's a M110w. But this still got me nowhere. Not able to connect the printer to the wireless service.

Finally I tried the "factory reset" option. And I could not connect.  I aml unable to access any page anywhere in which I could enter my new Wireless Network configuration. 

Apparently in HP Smart App (ha-ha-ha) you can only ADD a printer ... unless you to to "advanced" setting (which are only on the mobile app) were you can remove the printer. Trying to add it  back has been unsuccessful. At no point when I turn on my location services on my mobile device and search for a wireless connection names "HP-Setup: as show in the "To get started, connect to Wi-Fi" steps in the app. 

To say I am incensed is an understatement. My net promotor score for HP at this moment is -10

[Treeko]

Hi @Mit_04 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing connectivity issues.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support