scanner connection issue

[417Jo]

Yes, we have to do a "tap dance" to make sure that our laser printer connects and scans to our desk top.  All of the usuals have been tried.  Advice further? 

Thanks

[zoey7886]

@417Jo, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding scanner connection issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I understand how frustrating it can be to go through multiple steps just to get your HP laser printer to connect and scan properly. Let’s go through a few additional troubleshooting steps to ensure a smooth connection:

Check Connection & Restart Devices

• If using Wi-Fi, restart your router and ensure the printer is connected to the correct network.
• If using USB, try a different port and cable.
• Restart both your computer and printer to refresh connections.

Reinstall Printer Drivers & Software

• Uninstall the current HP printer software from your PC.
• Download and install the latest HP Smart App or full-feature drivers from the HP Support website.
• During installation, follow the prompts to reconnect your printer.

Run HP Print and Scan Doctor

• Download and run HP Print and Scan Doctor from the HP website.
• This tool automatically detects and fixes common connection and scanning issues.

Firewall & Security Software Check

• Temporarily disable firewall or antivirus software to see if it's blocking the printer.
• If scanning works with it off, adjust firewall settings to allow HP services.

If the issue persists, could you share more details? For example:

• Are you seeing any error messages?
• Is the issue with printing, scanning, or both?
• What operating system are you using?

Looking forward to helping you resolve this!  

Take care, and have an amazing day!  

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Regards,