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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎01-08-2026 01:52 PM

HP Recommended

My printer will copy from my computer, but I can't scan

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1 REPLY 1

‎01-11-2026 04:56 AM

HP Recommended

Hi @Steveb56 

 

Welcome to the HP Support Community! Thanks for posting your query! 

 

We're here to help you get back up and running.

 

Thanks for reaching out—I'm here to help you get scanning working again. Since your printer is able to copy and print from your computer, that tells us the hardware and basic connection are functional, which is a great start.

To better understand and isolate the issue, could you please share a few details:

  1. Printer model – Which HP printer are you using?
  2. Connection type – Are you connected via USB, Wi-Fi, or Ethernet?
  3. Operating system – Are you using Windows 10, Windows 11, or macOS?
  4. Scan method – Are you trying to scan using the HP App, Windows Scan, or another program?
  5. Error behavior – What exactly happens when you try to scan? Do you see an error message, or does the scan just not start?
  6. Recent changes – Have there been any recent updates to your operating system, printer software, or network?

Once I have this information, I’ll guide you through the most relevant steps to restore scanning.

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I am an HP Employee.
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