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‎02-03-2023 06:05 PM

HP Recommended
Product: HP Smart Tank Plus 551 Wireless All-in-One

I have been scanning and it suddenly gave me a "scaning is currently unavailable"  I unplugged, waited 60 seconds and plugged in and it started to scan.  I scan one paper.  Then I tried to scan another and I got "scanning is currently unavailable.  I unpluggged waited and it started again.

I've done this several times.  Now it won't go at all.

Category:
1 REPLY 1

‎02-12-2023 09:11 PM

HP Recommended

Hi @Marion81-_ 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing scanning issues with HP Smart Tank Plus 551 Wireless All-In-One

 

I suggest you reinstall the driver and connect the printer to check if that fixes the issue.

 

You can follow the steps under this link to uninstall.

 

Furthermore, you can reinstall using HP Smart App from this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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