screen display says 04358A98

[Coussens]

After inserting new print cartridges, the display is reading 04358A98 and is stuck offline

[Echo_Lake]

@Coussens

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Are you getting the Blue screen on the printer control screen or on your computer?
• Did you make any changes to the settings of your printer prior to the issue?

While you respond to that, let's try these steps: 

• - Turn on the printer.
• - Wait until the printer is idle and silent before you continue.
• - Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
• - Remove the ink cartridges from the printer.
• - With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
• - Wait at least 60 seconds.
• - Plug the power cord back into the wall outlet.
    NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
• - Reconnect the power cord to the rear of the printer.
• - Turn on the printer, if it does not automatically turn on.
• - The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
• - Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
• - Reinsert the ink cartridges, and then close the ink cartridge access door.
• - If you receive a prompt to print a calibration page, do so.

Also, ensure the printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

Hope this helps! Keep me posted for further assistance.
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