software

[AlejCuba]

I can't access hp smart

[stacyabarnes]

Same!! I can't access it from phone or desktop , and my printer won't connect.

[Sneha_01 · Accepted solution]

Hi @AlejCuba,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you are having trouble accessing the HP Smart software, here are some steps you can take to troubleshoot and resolve the issue:

1. Ensure System Compatibility

• Make sure your system meets the minimum requirements for HP Smart.
• Verify that your operating system is up to date.

2. Restart Your Devices

• Restart your computer.
• Restart your printer.
• Restart your router if you are using a network printer.

3. Check Internet Connection

• Ensure you have a stable internet connection.
• If you are using a Wi-Fi connection, try connecting your computer to the router using an Ethernet cable to rule out Wi-Fi issues.

4. Update HP Smart Software

• Check for updates to the HP Smart software.
• Open HP Smart, go to Settings, and check for updates.

5. Reinstall HP Smart

1. Uninstall HP Smart:
   • Open the Control Panel (Windows) or Finder (Mac), go to Programs, and uninstall HP Smart.
2. Download the Latest Version:
   • Visit the HP Smart download page and download the latest version of the software.
3. Reinstall HP Smart:
   • Follow the installation instructions to reinstall HP Smart on your computer.

6. Check Firewall and Antivirus Settings

• Sometimes firewall or antivirus software can block HP Smart from accessing the internet or your printer.
• Temporarily disable your firewall and antivirus software to see if HP Smart works. If it does, add HP Smart to the list of allowed programs in your firewall and antivirus settings.

7. Reset HP Smart

• Open HP Smart, go to Settings, and select the option to reset the application to its default settings.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support