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‎01-09-2021 06:05 PM

HP Recommended
Product: laserjet m102w
Operating System: Microsoft Windows 10 (64-bit)

Hi, I tried to setup the HP laserjet pro m102w printer with 123.hp, also follow the instruction to input the printer name and install with hp east start, however, it asked me the user name and password which I don't know, I tried to follow information, and input user name is admin/admin or admin/blank but still not work, I really do not know how to do it, I tried to printout the configuation report it showed the IP is different from my network IP, I hope someone can help me, thank you!

Category:
1 REPLY 1

‎02-14-2021 10:59 AM

HP Recommended

@owL0110

 

Welcome to the HP support community.

 

Restore the printer settings to defaults and then try to login 

Refer page number 73 in this user guide to for the steps:- Click here

 

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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