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‎11-27-2023 03:44 PM

HP Recommended
Operating System: Chrome OS

I have a office jet pro 9015e and I got a  message that the printers SSl Certificate has expired. How do I fix this?

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‎11-30-2023 08:53 AM

HP Recommended

Hi @Gregtomlin70 ,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.


If you're encountering an issue with the SSL certificate on your HP OfficeJet Pro 9015e printer, you can try the following steps to resolve the problem:

 

Update Printer Firmware: Check if there is a firmware update available for your printer. Sometimes, manufacturers release updates that address security issues and certificate problems. You can usually find firmware updates on the official HP support website.

 

Reset Printer: Try resetting the printer to its default settings. This can sometimes resolve certificate-related issues. Refer to your printer's user manual for instructions on how to perform a factory reset.

 

Check Date and Time Settings: Ensure that the date and time settings on your printer are accurate. SSL certificates are time-sensitive, and if the date or time is incorrect, it may cause certificate errors. You can usually find these settings in the printer's menu or settings.

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Gaya1239

HP Support


A_Gayathri
HP Support Community Administrator.
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