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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
Deskjet 4645
Microsoft Windows 10 (64-bit)

Hi

I have a Deskjet 4645 printer all in one

and I installed this software 

AC85_0-1642422080679.png

whenever I try to click on scan I get this error:

AC85_1-1642422144964.png

the printer wireless is set correctly and the light is steady

AC85_2-1642422289034.png

and my computer does recognize it and I can print on wireless

AC85_3-1642422320874.png

whenever I try to set up a wirless connection on the assistant I get this error

AC85_4-1642422399588.png

even though it does recognize my printer 

AC85_6-1642422560532.png

how can I solve this?

 

 

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