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Common problems for Connectivity Issues
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‎06-03-2026 10:47 AM

HP Recommended

Tankless 7600 I refilled ink. I cant use the touch screen because it just keeps spinning checking ink levels. I cant communicate with it because of this. The smart app says it is offline.

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1 REPLY 1

‎06-04-2026 08:04 AM

HP Recommended

Hi @MAETEE 

 

Welcome to the HP Support Community! We're stoked to have you on board!  

  

To help us get started on resolving your issue, could you please share the Complete model name of your device? Also I would request you to please install the New HP APP as HP Smart App has been replaced with HP APP.  https://www.hp.com/us-en/hp-app/overview.html 

 

Need help finding your product number? We've got you covered! Check out this handy guide:   

https://support.hp.com/in-en/document/ish_2039298-1862169-16  

  

Meanwhile, you can refer to the following link to resolve the issue:    https://support.hp.com/au-en/document/ish_2026537-1681507-16 

 

Hard Power Reset

  • Keep the printer powered on.
  • Unplug the power cord from the back of the printer.
  • Unplug the other end from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the cord back into a wall outlet directly (avoid surge protectors or extension cords).
  • Reconnect the cord to the printer.
  • Press the Power button to turn it back on. 

We're looking forward to helping you get back up and running!  

  

Best regards, 

I'm an HP Employee.


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