touch screen not working. printer will print/ with pc. gifted to me . maybe 3 years old.

[ArtS777]

touch screen not working. printer will print/ with pc. gifted to me . maybe 3 years old. hp 4650 inkjet.

[Raj2111]

Hi @ArtS777 

Welcome to the HP Support Community!

I understand that your  printer touchscreen is not working,, I am glad to assist you

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

Let's try these steps to resolve the issue: 

Hard Reset: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

Perform Firmware Update: Follow steps from the link https://support.hp.com/us-en/document/c02919168

If these steps doesn't resolve your printer issue then we might have to perform semi-full reset.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

I've sent you a private message 

with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile.
 

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards.