touch screen stuck on qr code screen hp 9122e laptop

[LesleyB1]

Touch screen stuck on qr code screen hp 9122e laptop. I have removed  the power cord, held down the on button and it still has not reset. Help!!!!

[Hawks_Eye]

Hi @LesleyB1 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand how alarming it is to see your HP 9122e laptop frozen on a QR code screen, especially when basic reset steps haven’t worked. 

That screen typically appears during a system crash or failed boot sequence, and the QR code links to diagnostic info—but when the system won’t respond, it’s time to go deeper.

Here’s a structured recovery path to help you regain control:

Step-by-Step: Recover from QR Code Freeze on HP 9122e:

1. Perform a Full Power Drain

This clears residual charge and forces a hardware-level reset:

• Disconnect power cord and any USB devices
• Hold down the power button for 30 seconds
• Leave the laptop unplugged for 5 minutes
• Reconnect power and try powering on again

2. Access HP Hardware Diagnostics (UEFI)

If the screen remains stuck:

• Power off the laptop completely
• Press the Esc key repeatedly while powering on
• Then press F2 to enter HP PC Hardware Diagnostics
• Run System Tests and Component Tests (especially display and storage)

HP’s guide for this tool is available at:
HP PC Hardware Diagnostics UEFI

3. Attempt BIOS Recovery

If diagnostics don’t launch:

• Power off the laptop
• Press and hold Windows + B, then press and hold the power button for 2–3 seconds
• Release all keys and wait—this may trigger BIOS recovery

More details are available on HP’s official BIOS recovery guide:
Recovering the BIOS

4. Use HP Cloud Recovery (if needed)

If the system remains unresponsive, you may need to reinstall Windows:

• Use another PC to download the HP Cloud Recovery Tool
• Create a recovery USB and boot your laptop from it

I know how stressful this can be, especially when the device is completely unresponsive. I’m here to guide you through it. Let’s get your system back on track.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye