unable to connect to wifi

[davecolyer]

My printer has been working OK for a while, but today I've wasted several hours trying to print a simple one page document.

I've gone through all the virtual chat 'so called' remedies and nothing worked. Switched everything of, including my smart watch and switched off all electricity in the house. Rebooted the router, printer and both our laptops. Tried it with and without he USB cable and still nothing. 

Tried downloading all up dates, removed printer several times and added a printer. Tried the Print doctor updated new stuff-took it's temperature  and it recognised the printer but still couldn't connect to the internet. Pressed all the combinations on the small printer screen and printed several 'Quick Start' guide, printer information page and temporary pin numbers.

Finally got the page I wanted to printer, with the USB cable fitted, but after removing it, the blue wifi light still a blinking nuisance.

[Kumar0307]

@davecolyer, Welcome to the HP Support Community! I’m here to help.

To assist you better, what model printer are you using?

Refer to this document to know how to find the Product Name or Product Number.

Which device are you using to print?

Keep me posted for further assistance.

[davecolyer]

It's an HP DeskJet Plus 4130  Firmware version  TOP1FN2139ER

Thanks

[Kumar0307]

@davecolyer

To connect the printer to a wireless network, follow the steps mentioned in this document - Connecting an HP Printer Using Wi-Fi Protected Setup (WPS)

• Restart the router, the printer, and the PC
• Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
• This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK

Let me know how it goes.

[davecolyer]

After ‘Refreshing the page for ‘Adding a Printer’ I get a message stating ‘The Printer That I want isn’t listed’, even though it’s right next to my laptop and I’ve restarted printer, router and laptop. Previously they were all connected, but now the blue light on the printer just keeps flashing.

I tried the quick start several times and have an HP so called Smart account and the app is open.

On the printer set up page the instruction to ‘Finish Set up’ never seems to Finish.

In my laptop settings, the printer is listed three times, but all offline.

[Kumar0307]

@davecolyer

Restore network settings to default settings

Press and hold the Wireless button and the Cancel button from the printer control panel together for three seconds.

Try the WPS method again.

If the WPS method did not help, use a USB cable if available and then convert it to wireless.

Refer to - Changing from a USB to a Wireless Connection

Let me know how it goes.

[davecolyer]

I tried the solution in the email I received, regarding 'Connecting with a USB cable, then going through the process of checking the wifi connections from the video and finally disconnecting the USB.

This worked! Thanks.

However, I had several problems signing into my account on several occasions and got 'Sorry, something went wrong' 

Then I was offered to download new versions of Smart Easy Start, but at the end it kept saying unable to Finish, after signing into account again failed. When I finally gave up, I then had a message (Success! Download complete etc)

Anyway, the printer now seems to be connected after several hours going through all the various options. 

Thanks

[Kumar0307]

@davecolyer

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

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Have a great day!