unlock office jet pro 8028

[19Jack53]

My wifi name and password has changed but the printer will not let me in because it says it this feature has been locked by the person who set up the printer, which was me, and I don't remember locking it! how do I unlock this so i can change my wifi settings?

[Rainbow23]

Hi @19Jack53,

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

I see that you are facing wi-fi connection issues with your HP OfficeJet Pro 8028 All-in-One Printer.

Please follow the steps listed below to restore the printer to its network defaults and then reconnect to the wireless network.

Step 1: Restore the printer to its network defaults.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
2. Touch Network Setup.
3. Touch Restore Network Settings.
A message appears stating that the network defaults will be restored.
4. Touch Yes.

Step 2: Re-connect the printer to the network.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).
2. Touch (Settings).
3. Touch Wireless Settings.
4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.
5. Follow the display instructions to complete the setup.

Let me know if this helps.
Take care and have a great day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[19Jack53]

 Touch Restore Network Settings in first suggestion as well as wireless settings in part 2 are both grayed out. Cannot reset anything.

[Rainbow23]

Hi @19Jack53,

You may need to reset your HP Printer to factory settings.

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead! 

[19Jack53]

rainbow23,

NO, Nothing has worked! All of your suggestions are grayed out and I get "This feature has been locked by the person who set up the printer"!

Any other suggestions before I toss this and buy a "better" printer?

press WIFI

press the gear

network setup

wireless settings

settings; wireless setup wizard are all grayed out. can't access.

restore network settings is grayed out.

printer maintenance

restore is grayed out