upgraded to windows 11 and cannot install my printer. it shows as available and wi-fi connected

[debfl31]

HP officejet pro8025.  Worked fine until I upgraded to windows 11 now my PC will says its not installed but it is wi-fi connected and ready to go.  I can print from my phone.  I cannot install the printer. Help

[A_Gayathri]

Hi @debfl31,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 8025 is correctly connected to Wi-Fi, but there is an issue with the printer installation on Windows 11. Let's try some steps to resolve this:
 

1. Remove Old Printer Drivers:

• Go to Settings > Devices > Printers & Scanners.
• Find your HP OfficeJet Pro 8025 in the list and remove it.
• You can also go to Control Panel > Devices and Printers, right-click the printer, and select Remove Device.

2. Check for Windows 11 Updates:

• Sometimes, updates after upgrading to Windows 11 can fix printer compatibility issues.
• Go to Settings > Windows Update, and check for any updates.

3. Reinstall the Printer Using HP Smart:

• Download and install the latest version of the HP Smart app from the Microsoft Store.
• Open HP Smart, and follow the instructions to add the printer.
• Make sure the printer is on and connected to the same Wi-Fi network as your PC.

4. Install Printer Manually:

• If the HP Smart app doesn't work, try adding the printer manually through Settings > Devices > Printers & Scanners > Add a Printer or Scanner.
• Select your HP OfficeJet Pro 8025 from the list and follow the prompts to install it.

5. Install the Latest Drivers from HP:

• Go to the HP Support website, search for your HP OfficeJet Pro 8025, and download the latest drivers for Windows 11.
• After downloading, run the installer and follow the instructions to complete the installation.

6. Use Windows Troubleshooter:

• Go to Settings > System > Troubleshoot > Other Troubleshooters.
• Run the Printer troubleshooter to automatically detect and fix any printer-related issues.

Refer to this document: HP printer setup (Wi-Fi network)

Troubleshoot a Wi-Fi connection to an HP printer

I hope this helps. 

Take care and have a good day.

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