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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Goksun
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web service does not activate on hp laserjet pro m118dw

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LaserJet Pro m118dw
macOS 10.14 Mojave

Hi,

 

Web services was working till a couple week ago. I can not you e-print any more. I made reset printer and installed from zero. Still web services does not activate. If I try to click the "Enable" button on "HP Web Services" tab, I get alert that no web connection. I used wired and wireless connections even connected printer in different WiFi network, result is same. I am sure there is no any missing thing at Router side. How can I fix it?

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TEJ1602
HP Support Agent
HP Support Agent
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@Goksun, Welcome to HP Support Community!

 

I see that you have issues with connecting the printer to web services, I'd suggest you follow the steps from the document HP Printers - Cannot Connect to Web Services to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Goksun
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I am sorry to say this but it does not work. I already passed all these steps before write here. First of all, it was functioning perfectly before and stoped suddenly. It means that configurations are correct. However, I set up the printer from zero, reset everything including the router. If advice me any way to diagnose, it will be better. This is something exceptional and I could not figure out.

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TEJ1602
HP Support Agent
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@Goksun

 

This further requires remote assistance.


Please reach out to the HP Support in your region regarding the service options for your printer.
     
Hope this helps!
     
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Marvelly84
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I'm trying to contact Hp support and I can't get to a human person. Could you please help solve our problem?

 

We CANNOT enable web services. I need to print it to an email. please help.

 

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