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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
nc57
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where do i find a custom passcode

HP Recommended
deskjet 2634
Microsoft Windows 10 (64-bit)

i have a deskjet 2634. Firstly is doesn't recognise the black ink cartridge. Secondly it will not connect to the network. Thirdly  where do i find the custom password?

16 REPLIES 16
sandytechy20
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Message 2 of 17
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@nc57

 

Welcome to the HP support community.

 

Are you getting any errors while installing the cartridge and connecting to the network?

Which password are you looking for?

 

Meanwhile:-

Refer this HP document to fix cartridge issue:- Click here

 

Reply with the requested information for more assistance

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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nc57
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i don't get any error messages. We were given the printer because they couldn't get it to work.  i need to find the custom password because the printer is set up with Germany as preference with English language.   Will this stop it connecting to my network ?   

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sandytechy20
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@nc57

 

Is the printer asking for an admin password?

Sandytechy20
I am an HP Employee

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nc57
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Yes how do i find the that password?

 

 

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sandytechy20
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@nc57

 

Could you send the screenshot of the error which you are getting for better understanding?

Sandytechy20
I am an HP Employee

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nc57
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Sorry i don't get an error message. This printer doesn't recognize the black starter ink. Also it is  asking for an custom password when i tried and connect to our wifi network. The other thing it has a  region preference of Germany when i tired to change it to the uk it is asking for the custom password again. So my question is how do i find the custom password for this Deskjet 2634 or is there a way to factory reset the printer so i can start again?

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sandytechy20
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@nc57

 

Restore network settings to default settings

Press and hold the Wireless button and the Cancel button from the printer control panel together for three seconds.

 

Update the printer firmware

Here are the steps:- Click here

 

Follow the steps mentioned in page number 62 in this user guide to connect the printer again to the router:- Click here

 

Let me know who it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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nc57
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i tried this. It still doesn't connect to the network. So can't update firmware.  For some reason the country preference is set up as Germany, which i think is why the ink cartridge is not being recognized and why it will not connect to my network.  When i tried to change it to the uk, it asks for a customer password.  So how do i find the password ? 

nc57
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Sorry miss type. Custom password is what i am after.

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