why do i get Scan Only as my printer name?

[djnosnow]

i am trying to update my printer to the latest....  when i go to HP doctor or HP smart.  it lists my printer as "Scan only......" what is happening?  email is djnosnow**bleep**..   I need some answers soon....

djnosnow

[Kumar0307]

@djnosnow, Welcome to the HP Support Community!

Let us try these steps to resolve this issue:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Have you tried reinstalling the HP Smart app?

Click here to download the HP Full-feature driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!