wifi Password Changed - Cannot reconnect printer

[knstuf]

My wifi was hacked and I had to change my password. I have not been able to print since. I've restarted, reset to factory settings, tried finding the printer through the app, my laptop, connecting to the HP wireless network, and entering an IP address. I'm about ready to buy a new non-HP printer I'm so frustrated. 

[Jay_G24]

Hi @Karen144,

Welcome to the HP Support Community. 

I'd like to help!

I understand you changed the network password and you are unable to connect to the printer.

Please try the steps below to connect your printer to the network.-

● Press the Wireless button ((i)) and the Cancel button (X) from the printer control panel at the same time, and then hold them for three seconds.

-->On the printer control panel, press and hold the Wireless button and the Resume button together for three seconds. (When Wi-Fi Direct is turned on, the Wi-Fi Direct icon on the display stays on) 

--->On your computer or phone go to wifi and connect it to your printer 

--->Select your printer with DIRECT in the name from the list of available networks (example: DIRECT-74-HP Deskjet2700).

--->Select the Wi-Fi Direct printer signal in Wi-Fi settings 

--->If prompted for a password, type 12345678. This is the default password to log in.

--->Now open a browser and type 192.168.223.1

--->you will be able to access the printer's EWS page 

--->on the page, you will find network - click on it 

--->go to wireless and select wireless setup wizard

--->now select the network that you want your printer to connect to and type in the password 

--->the printer will have solid blue light if it's connected 

--->then connect your phone back to your network

You may also refer to - No Connection after Router or Wi-Fi Settings Change

Hope this helps! Keep me posted.

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