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‎09-14-2020 03:17 PM

HP Recommended
Product: HP 8600

my HP 8600 sees the name of my wifi network but does not accept the password to connect

 

I do not have MAC filtering enabled.  

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1 REPLY 1

‎09-17-2020 11:36 AM

HP Recommended

@Wolfhound55, Welcome to the HP Support Community!

 

Are you able to connect other devices to this network using the password?

The password is case sensitive.

  • Make sure the printer and the PC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

If the issue persists, I'd suggest you to contact your Internet service provider for assistance.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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