• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎02-23-2025 08:05 AM

HP Recommended

I recently reset my printer to try and solve a printing error. This did work but now I am unable to use the wi-fi. When attempting to sort this I am met with “this function has been disabled, contact the person who set up the printer”. That person was me of course and I  have tried various suggested methods to solve. I even updated the firmware. I have read similar issues from others with this problem and replies are all PMs so I’m hoping someone will be able to assist me this way. Printer is HP OFFICEJET 7720 wide format all-in-one. Thanks

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-24-2025 04:23 AM

HP Recommended

I solved this myself, eventually. I had to find the administrator tab in the advanced settings on the hp smart app and this showed that all the functions for web services must’ve been disabled when I reset printer. I enabled all the web services and this has meant I have network printing again. It took me a while to get to this solution as it was not one suggested in the many troubleshooting guides I used.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-24-2025 04:23 AM

HP Recommended

I solved this myself, eventually. I had to find the administrator tab in the advanced settings on the hp smart app and this showed that all the functions for web services must’ve been disabled when I reset printer. I enabled all the web services and this has meant I have network printing again. It took me a while to get to this solution as it was not one suggested in the many troubleshooting guides I used.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.