wify not recognized/connected. Was functioning & stopped. Light blinkindg blue & amber

[Frank51038]

Blue & Amber flashing lights.   Will not print or connect ti wify 

[VikramTheGreat]

Hi @Frank51038,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I can imagine how frustrating this must feel, your HP Smart Tank 7602 sitting there with those blue and amber lights flashing, refusing to print or connect to Wi-Fi. It’s like the printer is speaking in a secret code while you just need it to work. Let’s decode this together and get you back to printing smoothly.

What the Blue & Amber Lights Mean

On HP Smart Tank printers, blue light = wireless status, and amber light = attention/error. When both flash, it usually indicates:

• Wireless setup issue OR
• Printer error requiring attention (such as a paper jam, ink system issue, or incomplete setup).

Step-by-Step Fix

1. Restart the Printer
   • Press the Power button to turn it off.
   • Unplug the power cord for 60 seconds.
   • Plug it back in and turn it on.
      
2. Check for Error Messages
   • Look at the printer display for any error codes or messages.
   • If you see something like E3, E4, or E5, note it down (these indicate specific issues like paper jam or printhead problems).
      
3. Reset Wireless Settings
   • Press and hold the Wireless button (blue icon) and the Cancel button together for 5 seconds.
   • This restores network settings to the default.
      
4. Reconnect to Wi-Fi
   • Use the HP app on your Windows 10 PC: 
     • Download/update from HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site.
     • Open the app → Add Printer → Follow on-screen steps.
        
5. Check Ink System
   • Open the ink access door.
   • Ensure printhead carriage moves freely and ink tanks are filled.
   • If the printhead doesn’t move or the lights keep flashing, it may indicate a printhead or sensor issue.

Official HP Guide

👉 HP Smart Tank 6000, 7000, 7300, 7600 Printers - Blinking lights and error codes | HP® Support
👉 HP Smart Tank 7602 All-in-One Setup | HP® Support

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[VikramTheGreat]

Hi @Frank51038,
 

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat