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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Wireless, Networking & Internet
- will not print on either wifi or wired connection

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10-10-2026 07:46 AM - edited 10-10-2026 07:47 AM
If your printer model ends in the letter 'e' then click the spoiler for special needs.
Wi-Fi connection to put printer online so it can phone home.
Expand Spoiler for network router setup
Ideally, your Wi-Fi printer should connect to the modem or router. If your network has multiple boosters / repeaters, it is possible the printer may connect randomly to any of the units. The router needs to provide the same IP address on every connection. This rarely happens with random connects. An alternate Wi-Fi connection is Wi-Fi direct. Your laptop or smartphone prints directly to the printer and does not go through the router. For web services the printer must be online through the router, but you can still print using Wi-Fi direct. Do not call any phone number revealed in any video or site.
This video shows how to connect to the router: 6055 A simple connection to the router can be done by using the WPS pushbutton method. This is explained on page 26 in this User Manual. |
Expand Spoiler if you still have problems printing.
You can print over USB or using Wi-Fi direct. Do the following if you cannot print going through the router.
Wi-Fi Direct can be used to avoid configuring the router. Watch this: 6052e Wi-Fi Direct is explained on page 30 of the User Manual, this Wi-Fi setup avoids configuring the router. |
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