• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP ENVY 6020e All-in-One Printer
Microsoft Windows 11

have tried all the suggested fixes, nothing works.  is there a reset solution?

1 REPLY 1
HP Recommended

If your printer model ends in the letter 'e' then click the spoiler for special needs.

Spoiler
HP+ printers are designated by a lowercase "e" at the end of their model number (e.g., 8135e rather than 8135). These models are enabled for HP's smart printing ecosystem, which requires a permanent internet connection, an HP account, and the exclusive use of Original HP ink for the lifetime of the printer.

Wi-Fi connection to put printer online so it can phone home.
Expand Spoiler for network router setup 

Spoiler

Ideally, your Wi-Fi printer should connect to the modem or router. If your network has multiple boosters / repeaters, it is possible the printer may connect randomly to any of the units. The router needs to provide the same IP address on every connection. This rarely happens with random connects. An alternate Wi-Fi connection is Wi-Fi direct. Your laptop or smartphone prints directly to the printer and does not go through the router. For web services the printer must be online through the router, but you can still print using Wi-Fi direct. Do not call any phone number revealed in any video or site.


This video shows how to connect to the router: 6055
A simple connection to the router can be done by using the WPS pushbutton method. This is explained on page 26 in this User Manual.


Expand Spoiler if you still have problems printing.

Spoiler

You can print over USB or using Wi-Fi direct.  Do the following if you cannot print going through the router.


Wi-Fi Direct can be used to avoid configuring the router. Watch this: 6052e
Wi-Fi Direct is explained on page 30 of the User Manual, this Wi-Fi setup avoids configuring the router.

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->