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anyname2
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Message 1 of 2
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Flag Post

wireless communication issues.

‎09-27-2020 09:15 AM

HP Recommended
Product: mfp m282 m285
Operating System: Microsoft Windows 10 (32-bit)

my initial setup software of my mfp282 m285 printer won't connect wireless to my printer.  both pc and printer see network.  printer is logged into router and wireless network test report all passes 

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1 REPLY 1
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KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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‎09-29-2020 12:27 PM

HP Recommended

@anyname2


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Is it the first time you are setting up the printer?

 

Please check these details

 

- Ensure the printer and the computers are connected to the same wireless network.


-Note:- This printer supports only 2.4GHz network. Do not connect it to 5 GHz Network incase your Router supports both 2.4 and 5 GHz


- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, then the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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