cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
66
Flag Post

wireless communication issues.

HP Recommended
mfp m282 m285
Microsoft Windows 10 (32-bit)

my initial setup software of my mfp282 m285 printer won't connect wireless to my printer.  both pc and printer see network.  printer is logged into router and wireless network test report all passes 

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
18,169 18,146 1,139 1,142
Message 2 of 2
Flag Post
HP Recommended

@anyname2


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Is it the first time you are setting up the printer?

 

Please check these details

 

- Ensure the printer and the computers are connected to the same wireless network.


-Note:- This printer supports only 2.4GHz network. Do not connect it to 5 GHz Network incase your Router supports both 2.4 and 5 GHz


- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, then the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation