wireless connection

[ddefaz]

i have 2 desktops and one laptop connected via wireless network to the printer. All devices except one are connected fine but one of the desktops cannot connect, even though the networks are the same. I have gone through the various help apps on HP but no connections found. Help?

[Kuroi_Kenshi]

Hi @ddefaz,

Welcome to the HP Support Community! 

I'm sorry to hear you're experiencing connectivity issues with your HP OfficeJet Pro 8710 printer on one of your desktops. Let's go through some troubleshooting steps to resolve this:

1. Verify Network Connection:

• Ensure the problematic desktop is connected to the same Wi-Fi network as your printer.

2. Restart Devices:

• Power off the desktop, printer, and router. Wait for about 30 seconds, then power them back on. This can resolve temporary connectivity issues.

3. Restore Printer Network Settings:

• On the printer's control panel, swipe down to open the Dashboard.
• Touch the Setup icon, then select Network Setup.
• Choose Restore Network Settings, and confirm when prompted.
• After restoration, reconnect the printer to your Wi-Fi network using the Wireless Setup Wizard.

Refer to this link for further assistance: HP OfficeJet Pro 8210, 8700 Printers - Cannot Connect Printer to Network During Setup | HP® Support

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,