wireless connectivity issue

[Tucsonladdie]

need to talk with someone in tech support about a wireless connectivity issue. Using the wifi wizard the printer finds the network but when the password is input the printer never connects. No fat fingering of the password occurred.

[zoey7886]

@Tucsonladdie, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Wireless Connectivity! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Restart Router and Printer:

• Turn off the printer.
• Power off the router and wait for about 30 seconds before powering it back on.
• Once the router is back on, turn on the printer.

Ensure Network Compatibility:

• Make sure your wireless network is set up and functioning correctly.
• Check that the printer and the computer are on the same network (SSID).

Check Network Credentials:

• Double-check the SSID and password to make sure they are correct. Refer to the documentation provided with your router.
• For networks using WPA or WPA2 encryption, ensure that the password is correct.

Use Wireless Setup Wizard:

• On the printer control panel, navigate to the Wireless Setup Wizard.
• Select your network from the list.
• Enter the network password carefully and ensure there are no mistakes.

Check Printer Settings:

• Make sure the wireless radio on the printer is turned on.

Step-by-Step Solution Using Wireless Setup Wizard

Access the Wireless Setup Wizard:

• On the printer control panel, press the Wireless button.
• Scroll to and select Wireless Settings.
• Select Wireless Setup Wizard and follow the on-screen instructions.

Enter Network Credentials:

• When prompted, select your wireless network from the list.
• Enter the Wi-Fi password. Ensure the password is entered correctly.

Hope this helps! 

Take care, and have an amazing day!  

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Regards,