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‎09-20-2020 10:12 AM

HP Recommended
Product: Hp Office Jet 250 mobile-all-in-one
Operating System: macOS 10.15 Catalina

Office Jet 250 will not connect to WIFI- ran all the diagnostics.  No go...

 

Wireless Network Test results show wireless radio is not functioning contact HP support.

 

Please advise

 

thanks 

Category:
1 REPLY 1

‎09-22-2020 02:42 PM

HP Recommended

@ej70, Welcome to HP Support Community!

 

The wireless radio is not functioning- this clearly means that the wireless card on the printer has failed. It is a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer/replacement.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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