wireless printer disabled

[TheGoldenDragon]

I inherited this printer from a deceased family member.  I need wireless printing but when I try to factory reset it gives me a "contact your IT department or the personal who set up".  He's DEAD.  Please help

[Irwin6]

Hi @TheGoldenDragon,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with connecting your Printer to the network.

Please follow the steps below to connect your printer to the network again as the service provider would have changed.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Irwin6]

Hi @TheGoldenDragon,

Were you able to perform the above steps to reconnect the printer to the network?

Are you facing any issues while performing the above troubleshooting steps?

Take care and have a good day

Irwin6

HP Support

[TheGoldenDragon]

I am NOT setting this up for the first time.  The printer is used.  My father-in-law kept it in good condition but I can NOT contact him about the password or settings reset because he is DEAD.

What is the workaround for a used HPOJP8710 to reset so that it appears to be a new set up???????

[TheGoldenDragon]

You cannot use the device's wireless function because it has been disabled.  For more information, contact you network administrator or the person who set up the device.

I followed your previous instructions to no avail.  It would be really nice to be able to wirelessly print.

Wireless On  -  Disabled

working  -  not run

signal quality  -  not run

[Irwin6]

Hi @TheGoldenDragon,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

I've sent you a private message with the instructions to perform a factory reset on your printer.

In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support