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‎10-06-2021 07:15 AM - last edited on ‎10-06-2021 10:09 AM by Retired

HP Recommended
Product: DeskJet 3639
Operating System: Microsoft Windows 10 (64-bit)

We have two Windows 10 PC´s in the home.  One has no problem printing wirelessly the other (Lenovo) can only print using USB. I tried the HP SCAN/PRINT DOCTOR  but that did not help. The pc recognises the printer wirelessly but says "not connected". I think that I´ve tried everything suggested but I´m open to new suggestions.  I would think that it´s a setting somewhere (duh).

jeffrey israel
Category:
1 REPLY 1

‎10-06-2021 08:21 AM

HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.


Shlomi



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