wireless printing

[77471]

Just had a new Verizon router installed with new password.  The blue light is now flashing, and I can't print wireless anymore. I've tried the HP AI suggestions and other sources.  I can't find the answer in the HP Smart app to remove/reset the printer's wireless connection. 

[Hawks_Eye · Accepted solution]

Hi @77471 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

Not to worry, I'll do my best to reconnect the printer to your wireless network.

Let us try to restore the printer to the default network settings, and then use the HP Smart App from your mobile device to connect the printer to your Wi-Fi network.

Step 1:

Restore network default settings on the printer; to do that, press and hold the Wireless and Cancel buttons until the Power button flashes, and then wait for the Wireless light to flash.

Step 2:

Uninstall and re-install the HP Smart app on your mobile device.

Place the printer and the mobile device near the Wi-Fi router.

Turn on Wi-Fi on your mobile device and connect to your network. 

Enable Bluetooth on the mobile device so that HP Smart can detect the printer during the setup.

After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye