wireless set up for envoy 5505

[billplllad]

i just has internet carrier split service into 2.4 and 5.0G to accommodate a device that would only support 2.4G. now i need rot reset the printer and don't know if i should use 2.4 or 5.  

[Raj_05 · Accepted solution]

Hi @billplllad,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

For your HP Envy 5505 printer, you should connect it to the 2.4 GHz Wi-Fi network. Most HP printers, including the Envy series, are designed to work with 2.4 GHz networks as they offer better range and stability compared to 5 GHz, which is more suited for high-speed, short-range connections.

Steps to Reset and Reconnect Your HP Envy 5505 Printer:

Restore Network Settings on the Printer:

• On the printer's control panel, go to Settings or Wireless Settings.
• Look for the option to Restore Network Settings or Restore Defaults, and confirm the reset.

Reconnect to Wi-Fi:

• After the reset, return to the Wireless Setup Wizard (found under the Wireless menu on the printer's control panel).
• Select your 2.4 GHz Wi-Fi network from the list.
• Enter the Wi-Fi password when prompted.

Install/Update Printer Software on Your Computer:

• If needed, download the latest HP Smart app or printer drivers from the HP Support website.
• Use the HP Smart app to detect the printer and complete the wireless setup.

Test the Connection:

• Print a Wireless Network Test Report from the printer's control panel to confirm the connection.
• Try printing a test page.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[billplllad]

Thank you so much.  i will do that. i did get my internet service split but didnt kno if i needed to changes printer setting and wasn tabout to touch it unless i knew, one way or another. great instructions. well done and tu again. 

bill 

[Raj_05]

Hi @billplllad,

Thank you for your response, 

Please feel free to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support

[billplllad]

idont see any thumbs up button but u deserve both hands