wireless setup wizard can't find wifi

dm5704 · ‎08-19-2025

Max3Aj · ‎08-21-2025

@dm5704, Welcome to the HP Support Community – it’s great to have you here!

I appreciate you taking the time to share your question. I'm more than happy to assist with this and provide a solution that works for you.
If your HP printer’s Wireless Setup Wizard isn’t finding your Wi-Fi network, here are some steps to help resolve the issue:

Check Wi-Fi Network Visibility

Ensure your Wi-Fi network is broadcasting its SSID (network name). Hidden networks won’t appear in the setup wizard.
Try connecting another device (like a phone or laptop) to confirm the network is visible.

Printer Placement

Make sure the printer is within range of your Wi-Fi router.
Avoid placing it near metal objects, microwaves, or thick walls that can interfere with signal.

Restart Devices

Power cycle your printer, router, and computer:
- Turn off the printer and unplug it.
- Restart your router.
- After 30 seconds, plug the printer back in and turn it on.

Update Printer Firmware

Outdated firmware can cause connectivity issues.
Visit HP Support page and enter your printer model to check for updates.

Use HP Smart App (Alternative Setup)

Download the HP Smart app on your smartphone or PC. HP Smart
Use it to set up the printer wirelessly, it often works better than the built-in wizard.

Reset Network Settings on Printer

On the printer’s control panel:
- Go to Settings > Network Settings > Restore Network Defaults.
- Then re-run the Wireless Setup Wizard.

Router Settings to Check

Ensure your router is using 2.4 GHz band (some HP printers don’t support 5 GHz).
Disable MAC address filtering or access control temporarily.
Set Wi-Fi mode to mixed (e.g., b/g/n).

I hope your issue is now resolved. If not, feel free to reply and we’ll continue helping until everything’s sorted!

If the post helped, please click “Accepted Solution” to help other users easily find it. And if you’d like to say thanks, just tap the “Yes” button!

Cheers,

Max3Aj

HP Support