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‎05-09-2023 12:46 AM

HP Recommended
Product: HP Smart Tank 519 Wireless All-in-One

I have the wireless smart tank 519 (510 series). it is connected with a cable to a computer and to a home network. I have another computer on the network that up until recently printed perfectly. I don't know what happened but the second computer stopped printing. the printer is said to be offline. I run the scan fix - it fails to communicate with the printer. it does see it though. The printer is set to default.  I tried to reinstall the drivers. I tried to create a new port.  nothing works. what should I do?? thank you

Category:
3 REPLIES 3

‎05-11-2023 01:14 PM

HP Recommended

Hi @mic31 

 

Welcome to the HP Support Community!


I understand that you are facing an issue with your printer, I am glad to assist you today.

 

Please try these steps: click here

 

Hope this helps!


Please perform these steps and Feel free to reply to your public post for any further assistance.


Thank you for being a Valuable Member of our HP Family.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.


-Regards,
 

Raj2111
I am an HP Employee

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‎05-14-2023 01:31 AM

HP Recommended

still doesn't work. i try to get into the embedded web server, but the page has an error. i tried 3 different browsers.

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‎05-14-2023 02:59 AM

HP Recommended

Hi @mic31,

 

Thank you for your response, 

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

I am an HP Employee.
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