wireless smart tank 519 doesn't print from network

[mic31]

I have the wireless smart tank 519 (510 series). it is connected with a cable to a computer and to a home network. I have another computer on the network that up until recently printed perfectly. I don't know what happened but the second computer stopped printing. the printer is said to be offline. I run the scan fix - it fails to communicate with the printer. it does see it though. The printer is set to default.  I tried to reinstall the drivers. I tried to create a new port.  nothing works. what should I do?? thank you

[Raj2111]

Hi @mic31 

Welcome to the HP Support Community!

I understand that you are facing an issue with your printer, I am glad to assist you today.

Please try these steps: click here

Hope this helps!

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards,
 

[mic31]

still doesn't work. i try to get into the embedded web server, but the page has an error. i tried 3 different browsers.

[Raj_05]

Hi @mic31,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support