wireless wizard settings on printer are locked and i cant use the airprint for my phone.

[Dar221]

my printer wont allow airprint and the wizard is locked.

[Sneha_01]

Hi @Dar221,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the wireless setup wizard on your HP printer is locked and you're unable to use AirPrint, you may need to troubleshoot several areas to resolve the issue. Here’s a comprehensive guide to address these problems:

**1. Unlock Wireless Wizard Settings

Check for Administrative Lock:

• Some HP printers have administrative settings that lock out certain features. Check if there’s a password or administrative setting enabled on the printer.
• To access: Navigate to the printer’s control panel. Look for settings related to security or administrative access. You might need to enter a password or unlock the settings to proceed.

Perform a Hard Reset:

• Power Off and On: Turn off the printer, unplug it from the power source, wait for about 30 seconds, and then plug it back in and power it on.
• Reset Network Settings: On some printers, you can reset network settings to default by going to the printer’s control panel, finding network settings, and selecting the option to reset or restore defaults.

**2. Configure Wireless Settings

Reconnect to Wi-Fi Network:

• From the Printer’s Control Panel: Navigate to the wireless settings and select your Wi-Fi network. Enter your network password to reconnect.
• Use WPS (Wi-Fi Protected Setup): If your router supports WPS, you can use this feature to connect your printer to the network. Press the WPS button on your router and select the WPS option on your printer.

Check Wireless Network:

• Ensure Network Visibility: Make sure your Wi-Fi network is broadcasting and visible. If you have a dual-band router, ensure that the printer is connected to the same band (2.4 GHz or 5 GHz) as your phone or computer.

**3. Enable AirPrint

Ensure Printer is on the Same Network:

• Your iPhone or iPad must be connected to the same Wi-Fi network as the printer for AirPrint to work.

Verify AirPrint Support:

• Check Printer Model: Confirm that your printer model supports AirPrint. Most HP printers with wireless capabilities support AirPrint, but it’s good to verify.

Print from iPhone/iPad:

• Open Document: On your iPhone or iPad, open the document, photo, or email you want to print.
• Select Print Option: Tap the Share button or the Print option and select AirPrint. Choose your printer from the list and tap Print.

**4. Update Printer Firmware

1. Check for Firmware Updates:
   • Visit the HP support website and search for your printer model to see if there are any firmware updates available.
   • Download and Install: Follow the instructions to download and install the latest firmware for your printer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support