wireless

[samjax]

after a power outage, my HP Phoatosmart 6520 does not recognize any wifi networks.  even after manually inputting.

[Anand_Andy]

Hi @samjax,

Welcome to the HP Support Community

I'd like to help!

I understrand you need help with your HP Phoatosmart 6520 printer. Please go ahead and follow the below steps to resolve the issue:

To assit better:-

1. Is the Wi-Fi light blinking?

While you respond to that, let's try few troubleshooting steps:

Step 1 : To prepare your printer for a wireless connection, restart the printer, computer, and router.

• Turn the printer off, and then wait 10 seconds.
• Disconnect the printer power cord from the printer.
• Turn off the computer or the device you are trying to print from.
• Connect the printer power cord to the printer, and then turn on the printer.
• Disconnect the power cord from your wireless router, and then wait 10 seconds.
• Reconnect the power cord to the router. Wait until Internet service is restored. Internet service is interrupted while the router is off.
• Turn on the computer.

If the issue persists then follow the below mentioned steps:

Step 2 : Restore Wi-Fi setup mode on the printer

• Prepare a printer for a Wi-Fi connection by restoring the Wi-Fi setup mode.
• When the settings are restored, the printer enters Wi-Fi setup mode for about two hours, making it discoverable during the HP software installation.
• Most printers with a touchscreen: From the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.
• Once you restore the network to defaults, then please follow the instructions on this link to connect the printer back to your PC.

If the issue persists then follow the below mentioned steps:

Step 3 : Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
   • If your printer in not in the list, turn it off and on, and then click Retry.
   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
4. If a screen prompts you to turn on printer updates, click Yes.
5. If a screen prompts you to make your printer the default printer, click Yes.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!