won't connect to web services

[sandytechy20]

@berniegr 

Welcome to the HP support community.

Provide the HP model number or the product number of your device for further assistance.

Here is the link to find the product number or model number:- Click here

[berniegr]

2752e problem adding printer  wants claim code  printer won't print the page

[berniegr]

2752e won't connect to web services

[berniegr]

2752e won't connect to web services

[sandytechy20]

@berniegr 

Welcome to the HP support community.

I am glad to assist you to fix the web service connection error on your printer.

How is the printer connected?

Meanwhile, follow these steps to fix the issue.

Turn On Web Services

• Make sure the printer is connected to a wired (Ethernet) or wireless network with an active internet connection.
• NOTE: If you connect your printer to a computer with a USB cable, web-connected printing services do not work.
• If your printer is connected with a wired (Ethernet) connection, check the cable and the lights on the printer’s Ethernet port. The green link light should be steady, and the orange activity light should blink when the cable is connected.
• If your printer is connected with a wireless connection, make sure the wireless feature is on and the printer is connected to the same network as your computer.
• Some printers have a wireless icon and a blue light on the front of the printer. If the printer has a blue light, and the light is on and not blinking, your printer is connected.
• Print a Network configuration or Wireless Network Test Results page using button combinations on the printer control panel.
•  
• Find the printer IP address on the printout.
• 
• Type the printer IP address into the browser address line, and then press Enter.
• NOTE: Make sure to type the IP address into the internet browser's address box. If typed into a toolbar search box or search engine, the EWS does not open.
• If a login or certificate window displays, complete the information to finish opening the EWS.
• If a website security certificate displays, click Continue to open the EWS.
• If a login window opens, type admin for the username, and then type the PIN found on the printer UPC sticker located underneath or on the back of the printer, or the password set by the printer administrator.
• 
• On the EWS, click the Web Services tab.
• If the tab is not available, your printer does not support Web Services.
• If a summary page displays, Web Services is already on.
• 
• If a setup page displays, follow the prompts to turn on Web Services.
• NOTE: If you cannot turn on Web Services, make sure the printer firmware is up-to-date. For more information, go to Updating or Upgrading Printer Firmware.
• 

Refer to this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[berniegr]

The printer is a 2752e. serial# CN24IDV6GK. The information you gave me is for a regular HP printer not a "e" printer.

This all started when I received new inks from Instant Ink, the printer said they were not instant ink. Phoned Instant Ink.

They sent me new ones, but web services wouldn't connect. Since February,  had 4 teck's create over 170 printers and they

were unable to connect to web services. I hid all the printers that were created and starter with a new printer, every went thru fine till I get to the last page that tells me that it needs a CLAIM CODE press Wireless & Information to get additional network information, the claim code is on the bottom. The trouble is it will not print the page. the inks only work when

connected to web services. How or Where do I find this claim code.

[sandytechy20]

@berniegr 

Follow the steps mentioned in this HP document to find the claim code:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.