• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP ENVY 6452e All-in-One Printer

I'm trying to set up my new printer and I am being asked for the WPS PIN # which I do not have?  Where can I get this PIN #?

1 REPLY 1
HP Recommended

Hi @maharts,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

  • Some router brands do not support connecting with WPS. Before you begin, make sure your router has a WPS button or a button with the WPS icon .
  • If your router does not support WPS, go to HP printer setup (Wi-Fi network) for steps to connect the printer to the network with the HP Smart app.
  • Place the printer and the computer or mobile device near the Wi-Fi router.
  • Put the printer in WPS connection mode.
  • Most printers with a touchscreen control panel: Open the Setup, Network, or Wireless settings menu, select Wi-Fi Protected Setup, select Push Button, and then select Start.
  • Most printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts to flash.
  • HP Deskjet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Press and hold the Wi-Fi button and the Power button on the back of the printer for five seconds until the blue bar flashes.
  • Within two minutes, press and hold the WPS button on the router for three to five seconds, or until the connection process begins.
  • Return to the printer and check the status of the wireless light or bar.
  • If the light or blue bar stops flashing, the printer successfully connected to the network. Go to 123.hp.com to install the HP software to complete the connection to your computer or mobile device. For Chromebooks, go to HP printer setup (Chromebook).
  • If the light or blue bar is still flashing or turned off, the connection failed. Continue to the next step.
  • Restore Wi-Fi setup mode.
  • Most printers with a touchscreen display or menu: Open the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.
  • Printers without a touchscreen display or menu: Go to Restore Wi-Fi setup mode on your HP printer to restore default settings by pressing the buttons on your printer.
  • Repeat the steps to put the printer and router in WPS mode to complete the connection.

 

You may also refer to this document for further assistance.

 

Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.