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06-20-2014 09:48 AM
06-23-2014 12:51 PM - last edited on 03-07-2017 11:10 AM by OscarFuentes
Please let me take a moment to say "Welcome" to the HP Forums.
I hope you enjoy your experience!
I see that you are having an issue with a ink cartridge error message.
Please make sure that you are using the start up cartridges that came with the printer and do not change them until they are totally depleted. If the issue is with the start up cartridges,please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I have also located a document that deals with A 'Cartridge Missing,' 'Cartridge Problem,' or 'Incompatible Ink Cartridges' Error Message Displays....
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thank you for your time and I hope you have a Great Monday.
12-16-2014 08:24 AM
Please follow the steps that I have outlined in my previous post. If you are still having issues, please use the contact information that I provided to call HP Total Care for further assistance.
Thanks for your time.
01-24-2015 07:31 AM - last edited on 01-26-2015 01:43 PM by george-p
I have the same problem with a new (last month) HP OfficeJet 4630, running out of coloured ink.
I first replaced the original with a (genuine) HP301XL (colour) cartridge. When first installed, the control panel registers this as a genuine HP cartridge. As soon as I closed the cover, this changes to "Ink Catridge(s) Problem" and "The following Ink Cartridge(s) must be replaced:" with the colour cartridge highlighted.
I tried cleaning contacts etc. as described in Support, to no effect. Putting the original cartridge back solves this problem... but not, of course, the original 'out of ink' problem.
In case the problem was an undocumented lack of support for the XL, I sent the cartridge back and had it replaced by a (still genuine) HP301. But this behaves in exactly the same way.
One interesting observation: the original HP301 cartridge supplied with the printer (which the printer likes) is a slightly different shape from both replacements I have tried. Where the originl has a 90 degree step up from the back of the base to the front (where the contacts are), both replacements have a slope. In addition, the original has "FB09" in a circular depression on the base, where the replacements have "CB5".
In all other respects (including the pattern of connector dots at the business end) the cartridges appear to match.
Is it possible I have been supplied with a printer for a different market? It has the following device information:
- Service ID: 24340
- FW Version: MYM1FN1449AR
- Serial Number: [edited Serial Number by Moderator]
- Driver Version: HP Inkjet 1 Driver 3.3.1
- Product Number: B4L03B
I have one other issue with HP suport: chat and phone support are only available during office hours. I suspect I'm not the only person who tends to be at work, away (unlike my home printer) from home during those hours...
08-06-2015 10:00 AM
Put the printer in the trash and buy a new brand. I have the same problem and have been on hold for over an hour passed around to three different agents. This company is a JOKE! The printer cartridge is broken and does not work in the printer it is not my printer as I can place the old cartridge back in and it will work just running out of ink. T
I refuse to support this company by purchasing anymore ink!
Never again will I buy HP!
07-30-2017 05:26 PM
Same problem here and problem solved. Not sure if this is just a case of luck, but try this.
-remove all print cartridges
-reinstall only the cartridge that printer recognizes as not needing to be replaced
-close cover and follow prompts to print in 1 cartridge print mode (including alignment)
-After setting up in mode above, open cover and reinstall cartridge printer msg'd needing to be replaced and cross your fingers
Hopefully your printer recognized the new cartridge and begins functioning again with no error msgs