5530 cardstock and photo paper

[MacDonnell]

When I try to print images or photos, printer takes cardstock and photopaper, the ink cartridge slides left to right, but images do not appear on paper.  It does print on regular bond paper and bright white paper.

[Drakster]

Hi @MacDonnell,

Thanks for reaching out to the HP Support Forums!

I see that you're unable to print on cardstock or photo paper on your HP ENVY 5530 e-All-in-One Printer. I would be happy to look into this with you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos. 

First, we need to determine if there is a hardware or software issue. 

•  Fixing Poor Print Quality

If there are no defects on the printed page, continue on,

Please confirm that you're using supported paper type and size for your printer.

Supported paper types and sizes: (plain, inkjet, photo)

Paper type / Paper size

• U.S. Letter / 216 x 279 mm (8.5 x 11 in)
• Executive / 184 x 267 mm (7.24 x 10.51 in)
• Cabinet / 127 x 177.8 mm (5 x 7 in)
• O**bleep**u hagaki / 200 x 148 mm (7.87 x 5.83 in)
• A5 / 148 x 210 mm (5.83 x 8.27 in)
• A6 / 105 x 148 mm (4.13 x 5.83 in)
• 10 x 15 cm / 100 x 150 mm (3.9 x 5.9 in)
• 3.5 x 5 in / 89 x 127 mm (3.5 x 5 in)
• 4 x 6 in / 101.6 x 152.4 mm (4 x 6 in)
• 5 x 7 in / 127 x 177.8 mm (5 x 7 in)
• 8 x 10 in / 203.2 x 254 mm (8 x 10 in)
• 13 x 18 cm / 130 x 180 mm (5.1 x 7.1 in)
• L / 89 x 127 mm (3.5 x 5 in)
• 2L / 127 x 178 mm (5 x 7.01 in)
• 4 x 6 in (tab) / 101.6 x 152.4 mm (4 x 6 in)
• 10 x 15 cm (tab) / 100 x 150 mm (3.9 x 5.9 in)
• B5 (JIS) / 182 x 257 mm (7.17 x 10.12 in)
• B5 (ISO) / 176 x 250 mm (6.93 x 9.84 in)
• Japanese Postcard / 100.1 x 148.1 mm (3.94 x 5.83 in)

Supported cards

Card type / Card size

• 3 x 5 in Index / 76.2 x 127 mm (3 x 5 in)
• 4 x 6 in Index / 101.6 x 152 mm (4 x 6 in)
• 5 x 8 in Index / 127 x 203.2 mm (5 x 8 in)

Source 

Change the paper type and quality settings

1. In the software program that you are trying to print from, click File, and then click Print.
2. Select the Paper Type/Quality or Media & Quality menu.
3. Review the following options, and then make any necessary changes.
4. Paper type or Media type: If one of the options matches your paper type exactly, select that option. 
5. Quality: If you are dissatisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease the print quality.
6. In the Paper Type/Quality or Media & Quality menu, click Color Options, if it is available.
7. If you want color printouts, make sure that ColorSmart/sRGB is selected.
8. If the option is not available, continue to the next step.
9. Click Print to try the print job again.
10. Optional: To save these settings for future print jobs, follow these steps.
11. In the Presets menu, click Save As, name the new preset, and then click OK.

Source

If the issue persists, try the steps below. 

Repair the Disk Permissions on the Mac:

1. Close all applications.
2. On the Apple menu bar, click Go, click Applications and then click Utilities.
3. Double-click Disk Utility.
4. Highlight your hard drive/partition on the left.
5. Click Verify and then Repair Disk Permissions.
6. Restart the computer.

 
Reset the Printing System:
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.

1. Click the Apple icon and then click System Preferences.
2. Click Printers & Scanners.
3. Right-click (or Ctrl +click) in the left white side panel, then click Reset Printing System.
4. Click OK to confirm the reset.
5. Type the correct Name and Password.
6. Click OK to reset the printing system.

 
Add the printer:

1. Then click the + sign to add the driver, highlight the printer (you might have to click the drop down to select the printer's name).
2. Then click on the Add button. Do not add the AirPrint Driver.
3. Now, try printing again.

I hope this information is helpful. Please respond to this post with the results. Good Luck!