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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-12-2013 10:34 AM

HP Recommended

After I scan a document, the .pdf results have a blue and black line running through the document pages.  Do I need to clean the automatic document feeder rollers?  If so, how do I do this?  Another solution, please let me know.

2 REPLIES 2

‎10-14-2013 01:06 PM - last edited on ‎02-24-2017 10:48 AM by HP Administrator

HP Recommended

Hi ebonymaker,

 

I understand you are experiencing issues with your automatic document feeder on your Photosmart 7525. I'm sorry to hear you're having this issue but I will certainly do my best to assist!

 

I'd like you to have a look at this document to see in the first solution how to access the automatic document feeder rollers. Once you've seen how to access them you will want to obtain a lint free cloth and distilled water to wipe down both the grey rubber rollers, and the strip of glass underneath there. If you've noticed the line diminishing then just try the cleaning steps again and you should be good!

 

Hope this helps, have a great day!


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**MissTeriLynn**
I work on behalf of HP

‎11-02-2016 12:26 PM

HP Recommended

This document does not seem to bring up anything about 7525 printer.

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