ADF not pulling paper

[HBarbee]

The ADF is no longer pulling paper to scan. You can hear (what sounds like) wheels turning to pull in the paper to scan it, but the paper never moves. It's not pulling the paper. Please help!

[DavidSMP]

Hi @HBarbee,

Good Day.  A warm welcome to the HP community. I reviewed the post regarding the ADF not picking paper. I will be delighted to assist you here.

Splendid description and great observations made before posting. Kudos to you for that. 🙂

For providing you with an accurate response I would require more information regarding this.

• Did you bypass power strips and connect the printer directly to the wall outlet?
• Did you clean the ADF rollers?
• Does it pick paper correctly from the flatbed?

Please perform a hard reset first

Reset the printer, and then try to print again.

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

      NOTE:

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

   The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

10. Then perform all the required steps from this link: https://support.hp.com/us-en/product/hp-officejet-pro-8600-e-all-in-one-printer-series-n911/4322914/... for ADF paper pick issues to check if the issue gets resolved. If there are no hardware issues with the printer’s ADF then it should get resolved.

If it continues, then the printer’s ADF paper pick sensors are faulty and the printer needs to be replaced by contacting HP phone support. A good workaround would be to use the flatbed until the time you find the resources to get the printer replaced.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

• (1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• (2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• (3) Once completed click the 'Show Options' icon on the bottom right.
• (4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps.

Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂