Alignment Failed Error Message

[morte]

Alignment Failed error message. Replaced printhead, tried ALL HP remedies and others found online including *6, *9 to reset/reboot the printer. Last message on Hp web support ....contact support for service. SN: [Personal Information Removed].  Is this AIO worth repairing ($), and where and how do I send it?

[Jeet_singh]

Hi @morte,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I see from the post that you are having print Alignment failed error message on your HP Printer. Sometimes when you get this error message, it may be the print cartridges or print head may need cleaning. I'll try my best to help you with this,

To provide you with an accurate solution, I'll need a few more details:

• Did you make any changes to the printer before the issue started?
• Is it a genuine original HP cartridge?
• Did you try using another cartridge and check?
• Was the alignment successful when you tried?

In the meantime, let's try these steps here:

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a Hard reset on the printer.

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Please follow the steps suggested in the support document for - An 'Alignment failed' Error Message Displays on the Printer Control Panel - Click here

If the issue persists, I would suggest this could be a printer hardware. I would recommend you contact our HP phone support for further assistance.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[morte]

Thank you for your response.  Tried your solution....did not work...same error message. Believe you are corrcect, must be a hardware problem.  I will contact Hp to determine if repair is worth it ($).

[Jeet_singh]

Hi @morte,

Thank you for the replying,

Please contact our HP phone support as they would provide you with all the options available for further assistance. 

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,