Alignment & Printer Issues

[Jay-DJ]

My Envy 5531 wont print..I've tried everything but it won't print.  The printer is saying align pages but even the alignment pages wont print and the computer is showing the printer as offline. 

[DavidSMP]

Hi @Jay-DJ,

Good Day!! Thanks for taking an interest in the HP Support Forums! I understand that you require assistance regarding alignment issues with the printer. It also states that it is offline.  It will be a delight to assist you. 🙂

Spectacular understanding and commendable description of the issue before posting. Kudos to you on that score. 🙂  You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you. 🙂

For better clarity and to assist you better I would require more information regarding this:

• What is the operating system of the computer?
• Have you performed a hard reset of the printer?
• Did you try aligning the cartridges?

For starters please check if the cartridges are properly aligned by performing all the prescribed steps from this link: http://support.hp.com/us-en/product/HP-ENVY-5500-e-All-in-One-Printer-series/5304881/model/5373134/d... and try again.

If this does not work please visit the printer offline documents for windows and MAC based on the operating system of the computer as I don’t have this information at this time.

Link 1: Printer offline document for windows: http://support.hp.com/us-en/product/HP-ENVY-5530-e-All-in-One-Printer-series/5304881/model/5373134/d...

Link 2: Printer offline document for Mac: http://support.hp.com/us-en/product/HP-ENVY-5530-e-All-in-One-Printer-series/5304881/model/5373134/d...  This should do the trick for you.

Hope this helps.   I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll always be there to assist you always. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

  If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂 

Take care now and have a splendid week ahead. 🙂

[Jay-DJ]

I will try the suggestions you gave me below.
Thank you

[DavidSMP]

Hi @Jay-DJ,

I reviewed the post comprehensively. You've been simply awesome to work with considering your profound technical expertise. It has been a genuine pleasure here to work with you. Please try the steps out.I genuinely hope the issue gets resolved without hassles and the unit works great and stays healthy for a long time. 🙂

Trust me I've done everything here to assist you by keeping your best interest in mind. 🙂 You've  been absolutely superb to work with, by displaying great technical skills. 🙂 I thank you again for your time. It has been an absolute privilege to share this platform with you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

You take care now, stay healthy, keep smiling big and do have a blessed year ahead. 🙂