Alignment failure

[R-T-J]

Alignment error: Alignment page not detected, using new HP ink cartridges

[The_Fossette]

Hi @R-T-J

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that you are getting alignment error.

I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you to follow the steps in the below article and check if it helps.

http://hp.care/2pdT5bU

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead.

Cheers!

[R-T-J]

It was last working about two days ago. I made no changes to the printer, other then put in new HP cartridges.

I cleaned the cartridges to include the contacts on the cartridges

and printer both.

I checked the paper, the printout for any discrepancies. I uninstalled and reinstalled several times. I pretty much covered all the bases for the past two days.

I appreciate any help given

[The_Fossette]

Hi @R-T-J

Thank you for the information.

I recommend you to follow the steps in the below article and check if it helps.

http://hp.care/2pdT5bU

Let me know how it goes.

[R-T-J]

Thanks for you're help. I tried just about every  step in the link before. I think it's time for a new printer.

Thanks again

[The_Fossette]

Hi @R-T-J

I recommend you to contact phone support to check the available service options for your printer;

Here is how you can get in touch with the touch support.

Open link:  www.hp.com/contacthp/
Enter Product number or select to auto detects
Scroll down to "Still need help? Complete the form to select your contact options"
Scroll down and click on HP contact options - click on Get phone number.

Take care.

Cheers!