Apple devices will not print to Officejet 6700 including MacBook Pro and iPad

[derick03]

I am trying to help someone set up their MacBook Pro and iPad to be able to wirelessly print to their Officejet 6700. I recently set them up with a new Apple Airport Extreme for their router. The printer connects fine to the wireless network. Everything during the install process for the printer goes well, the MacBook easily sees the printer. The correct driver is installed. They also have a Windows 7 laptop that prints instanteously and has no issues whatsoever. 

When I try to print from the Mac, nothing prints. I open the print queue and it shows "Printing - connected to printer..." and nothing ever comes of it. When trying to print from the iPad, it can see the printer and I select it. However, after telling it to print, the dialogue box just says "Connecting to Printer" and it never does - it just times out. 

Things I've tried:

• Everything in this article that is related to Macs (10.8). 
• Resetting the printing system on the Mac.
• Resetting the printer to default settings.
• Setting the static IP of the printer through the printer settings.
• Setting the IP of the printer through the Airport Utility (after changing the printer to automatic).
• Rebooting the Mac after each attempt to remove the printer and before adding again. 
• Using the official HP Officejet 6700 driver.
• Using the Airprint driver.

Other info:

• I can successfully ping the printer's IP address from the MacBook Pro.
• I can easily see the web setup page for the printer both through the printer settings and by entering the IP address. 
• The printer is only about a month old. 
• They bought this printer because the previous one was having problems printing from all of their devices wirelessly. That was with a router from their previous ISP. 

At this point, I'm completely stumped as to why the printer will not print from these Apple devices. We've dealt with every issue that could be causing it: the network, the printer, and the MacBook itself. I've looked online and can see no issues with people not being able to print to a wirelessly connected printer to an Airport Extreme. I've seen some issues when the printer is plugged in via USB to the Airport Extreme, but that is not our setup. 

Any help would be greatly appreciated!!!!

[Sunshyn2005 · Accepted solution]

Wow, I admit, I had to do plenty of research to find something you haven't already tried! Thanks for your efforts thus far @derick03  I accept the challenge of helping you to get this working.

I have a sneaking suspicion the issue may have something to do with the router settings and to test my theory I would like you to try something for me.

Please open the System Preferences, Print and Scan, click the + symbol to add a printer, but this time instead of the default tab, click the IP tab. Now we are going to add the printer using the HP Jet Direct Protocol instead of the standard Bonjour.

You can enter the IP address here, choose the HP Jet Direct, and then select the printer driver, then try printing. You will not be able to scan this way, I just want to do this for diagnostic purposes. If you can print, it confirms the issue is the Bonjour protocol, and you will need to call Apple to have them enable Bonjour, Multicasting, and ensure all of the necessary ports are open.

Not all wireless routers support Bonjour or all of Bonjour's features. Since Bonjour is the default method for discovering printers on a network, you must first make sure that your wireless router supports Bonjour.

Check the specifications or support documentation for your router, or contact the router manufacturer, to make sure that your router supports Bonjour. It must also support forwarding Bonjour packets.

Bonjour is a technology that is built into Mac OS and iOS. This technology discovers devices such as printers that are installed on the same network as a Mac or Apple mobile device. Bonjour is the default method for discovering devices on a network.- Source

Let me know whether you can print with the HP Jet Direct Protocol and we will go from there. Thanks.

[derick03]

Thank you very much for your help @Sunshyn2005!!!!! I think we're good to go now!