Avery labels getting jammed

[welsh-ratbag]

Very often when I print j8160 A4 Avery labels on my Envy 5530 printer, even though I set the paper grade to a thicker paper such as "HP matte presentation or other matte paper" then "labels", the label sheet often scrunches up & jams in the printer, and I’ve been unable to find a solution for this.  Surely I'm not the only person that uses the same printer for labels, and has problems?

I print out loads of labels and it's very frustrating to have to throw out as many ruined sheets of labels as I've had to (they're certainly not cheap) - once they’ve been scrunched up they won’t go through the printer again without getting stuck

[Drakster]

Hi @welsh-ratbag,

Welcome to the HP Support Forums!

I understand that you're unable to print your A4 Avery Label without it wrinkling the paper. I would be happy to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue.

Printer Specifications for the HP ENVY 5530 e-All-in-One

Paper-handling specifications

Review the following tables for specifications regarding paper handling.

To purchase paper in the United States and Canada, go to HP Home & Home Office.

Paper tray capacities

Supported paper types and sizes: (plain, inkjet, photo)

Paper type	Paper size
U.S. Letter	216 x 279 mm (8.5 x 11 in)
Executive	184 x 267 mm (7.24 x 10.51 in)
Cabinet	127 x 177.8 mm (5 x 7 in)
O**bleep**u hagaki	200 x 148 mm (7.87 x 5.83 in)
A5	148 x 210 mm (5.83 x 8.27 in)
A6	105 x 148 mm (4.13 x 5.83 in)
10 x 15 cm	100 x 150 mm (3.9 x 5.9 in)
3.5 x 5 in	89 x 127 mm (3.5 x 5 in)
4 x 6 in	101.6 x 152.4 mm (4 x 6 in)
5 x 7 in	127 x 177.8 mm (5 x 7 in)
8 x 10 in	203.2 x 254 mm (8 x 10 in)
13 x 18 cm	130 x 180 mm (5.1 x 7.1 in)
L	89 x 127 mm (3.5 x 5 in)
2L	127 x 178 mm (5 x 7.01 in)
4 x 6 in (tab)	101.6 x 152.4 mm (4 x 6 in)
10 x 15 cm (tab)	100 x 150 mm (3.9 x 5.9 in)
B5 (JIS)	182 x 257 mm (7.17 x 10.12 in)
B5 (ISO)	176 x 250 mm (6.93 x 9.84 in)
Japanese Postcard	100.1 x 148.1 mm (3.94 x 5.83 in)

 NOTE:

The printer supports borderless printing up to 216 x 297 mm (8.5 x 11 in).

Supported envelopes

Envelope type	Envelope size
US No.10	105 x 241 mm (4.12 x 9.5 in)
Card Envelope	111 x 152 mm (4.4 x 6 in)
DL	110 x 220 mm (4.33 x 8.66 in)
C5	162 x 229 mm (6.38 x 9.02 in)
C6	114 x 162 mm (4.49 x 6.38 in)
Japanese Envelope Chou #3	119.9 x 235.2 mm (4.72 x 9.26 in)
Japanese Envelope Chou #4	90 x 205 mm (3.5 x 8.1 in)
A2	111 x 146 mm (4.37 x 5.75 in)
Monarch	98 x 190 mm (3.87 x 7.5 in)
6 3/4	92 x 165 mm (3.62 x 6.5 in)

Supported cards

Card type	Card size
3 x 5 in Index	76.2 x 127 mm (3 x 5 in)
4 x 6 in Index	101.6 x 152 mm (4 x 6 in)
5 x 8 in Index	127 x 203.2 mm (5 x 8 in)

Supported custom sizes

Paper size

76 to 216 mm (3.5 to 8.5 in) wide and 127 to 356 mm (5.0 to 11.0 in) long

NOTE: Windows does not support custom sizes.

Your printer doesn't appear to support A4 paper. 

I would try these steps, Creating Custom Paper Sizes. 

Additional resources:

http://www.avery.com/vgnfiles/OP/en_gb/Help%20Centre/Formatting%20and%20Printing%20Tips/Printing%20P...

http://www.avery.co.uk/vgnfiles/OP/en_gb/Help%20Centre/Software%20Instructions/printing_solutions_wo...

If the issues persists, I recommend getting labels that are a supported paper size.

I hope this helps. Good Luck! 🙂

[welsh-ratbag]

Hi Drakster

Thank you very much for your reply to my problem, although I’m not sure that it is the solution that will solve it.  I already have the paper size set to A4 (go to properties - paper / quality - layout - advanced - paper / output - paper size = A4), and when the labels do print out successfully, the spacing, margins etc are exactly as they appear on my monitor.  Also, the paper does more than wrinkle - it completely scrunches and I have to open the printer, remove the spring clip cover and take the label sheet out, but then I can’t straighten it out enough to use again so it’s wasted

On my previous printers, I could set the paper quality to card or similarly thick paper and never had a problem printing out labels, but this HP Envy 5530 just doesn’t appear to have the same facility, unless I just don’t recognise the setting I should be using.  I have tried the speciality paper and matte presentation paper settings, thinking these papers might be a bit thicker than the normal 70/80gsm, so I’ll have to put my thinking cap back on or hope that someone out there has encountered this problem and worked out a solution that they’d be happy to share with me!

Thank you again - take care....

welsh-ratbag