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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-17-2022 08:30 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I've been unable to change my billing address on my account to match my shipping address.

Category:
8 REPLIES 8

‎05-19-2022 12:04 PM

HP Recommended

Hi @ramoody 

 

Welcome to the HP Support Community. 

I see that you are not able to change your billing address. Do not worry, we are here to help you with it. 

 

Could you please brief me on where exactly are you trying to change? Is it on the instant ink account?

Please private message us the details so that we can look into it.

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here. 

 

Hope this helps! Keep me posted. 

Thanks!

NIRVANA_95
I am an HP Employee

‎05-19-2022 12:22 PM

HP Recommended

When I log in to my account to print out my invoices the invoices have my old address listed as my billing address and I can’t find any way to correct it.

‎05-19-2022 02:08 PM

HP Recommended

Not an issue. 

We can help you with that. Please private message us the details requested below so that we can assist you further.

Instant Ink email address:

Instant Ink account number:

serial number:

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here. 

 

Keep me posted.

Thanks!

NIRVANA_95
I am an HP Employee

‎05-25-2022 08:26 AM

HP Recommended

Hello!

 

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

 

We are still waiting for your response. Please share the details requested via private message so that we can assist you further.

 

Have a great day ahead! 

NIRVANA_95
I am an HP Employee

‎05-27-2022 06:04 AM

HP Recommended

Hi @ramoody 

 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

 

Have a great day! 

Thanks! 

NIRVANA_95
I am an HP Employee

‎06-01-2022 02:02 PM

HP Recommended

I still have received the heip I need to correct this issue.

‎06-02-2022 09:00 AM

HP Recommended

In that case, I would suggest you please share the details requested in my first message via private message. Once I have the details, I will be able to help you.

 

Thanks!

NIRVANA_95
I am an HP Employee

‎07-17-2022 11:59 AM

HP Recommended

How do I do this please

 

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