Black and white only from android

[Jimdaddyo]

I'm sure it's a printer problem.
The colour option that's been working has stopped, the printer reports to the print app that the colour is not supported.

[Jimdaddyo]

I don't have a computer anymore either.
I'm thinking it's the printer as the hp print app talks the the printer and the printer responds with an information message ,when I open it shows colour not supported.

[luv4greenleaves]

It's not the printer it's the plugin on your phone that has the bug. I can print in color just fine from a computer, just not any mobile phone. You can use any of the apps mentioned on this thread and you will have the same problem as all of them use the plugin.

Until the plugin is updated this problem will continue. Question is will HP acknowledge this and fix it??? Thus far they just keep trying to make people do random things that will not work. Like I said earlier, your easiest and quickest bet will probably be to buy a new printer with as cheap as they have become.

[Jimdaddyo]

I tried Samsung print app it get the same report from the printer so that why I think printer.

[LondonCalling75]

I don't understand why this would start happening all of a sudden. It was working fine before...  MrRobot Have you tried duplicating the problem?

What do you mean by: "Or try performing a factory reset on your PC and let me know if this works."

 Again, I can print fine from my desktop. The problem only occurs when using my phone to print.

[Jeet_singh]

Hi @Jimdaddyo, @luv4greenleaves, I am the Jeet_singh. It looks like you were interacting with @A4Apollo, but he is out of the office today so I'll take over from here.

Thanks for the update,

I appreciate your time and efforts,

I also think that this could be an issue with the plugin, don't worry as I have a few other suggestions which should help.

Let's try these alternative mobile printing solutions such as google cloud printing and ePrint. Please follow these links below:

HP Printers - Using Google Cloud Print with Your HP Printer - Click here

HP Printers - Using the HP ePrint App to Print from a Mobile Device - Click here

I hope this helps. Let me know how it goes for further assistance.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[luv4greenleaves]

I cannot get Google cloud to work with my printer. I've tried numerous times and just doesn't work. Eprint I have same issue, prints only in black and white.

Please update plugin asap

[Jimdaddyo]

Ditto re eprint same no colour.

[Jeet_singh]

Hi @Jimdaddyo, @luv4greenleaves,,

Thanks for the update,

As I understand you tried the steps suggested and still having the issue printing in colour. Don't worry let's try these steps here:

Google cloud does not require any plugin, so let's try to uninstall all the plugin and other HP print apps and then only use the google cloud printing and check how it goes. 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[mcraeaa]

All,

I believe I have confirmed that is is the HP Print Service Plugin. More specifically, that it was broken in a recent update.

I turned on one of my older android phones, and it was able to print in color with no problems. I checked the plugin version, and it was 2.14-2.1.2-12b-16.3.15-102.

I then went to the play store to check for an update, and it found version 3.2.1-2.2.3-14-16.4.15-122. After installing that updated version, I was no longer able to print in color.

Just to confirm that was the problem, I did the dangerous step of locating an older version of the app on the web (I won't post where I found it), and after installing that, things look to be working again.

Hope this helps!