Black ink cartridge won't snap into place

[Golden_Lover]

I have a HP Photosmart C4580 All-in-One.  The colored cartridge snapped in fine, but the black cartridge won't snap in place.  This has never been a problem in the past. I keep getting a message saying there is a paper jam when there isn't. I appreciate any suggestions to solve this issue. I have several very important documents that need printing.

Thanks!!

[X-23]

Hello @Golden_Lover,

Welcome to the HP Support Forums!

I understand that you're having an issue installing your black cartridge in your HP Photosmart C4580 All-in-One Printer. I would like to work with you today with resolving this issue.

I know you have installed cartridges in the past with no issues, but here are the cartridge installation instructions just to ensure everything is going as planned:

Replacing Cartridges

When you open the front panel does the carriage with the two ink cartridges move to the right so you can replace them or is this when you get the paper jam error?

If you get the paper jam when the carriage attempts to move, please follow these steps:

Step one: Remove any loose paper from the tray

Remove any loose sheets of paper from the input tray and the output tray.

CAUTION: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.

Remove loose paper

Do not remove jammed paper

Step two: Clear the jam from the rear of the All-in-One

Follow these steps to remove the paper jam from the rear of the product.

CAUTION:  Never pull jammed paper from the front of the HP product. If you can pull it from the rear of the HP product or the tray, always try the rear first. Pulling paper from inside the front cover can cause mechanical damage to the HP product.

1. Press the Power button () to turn on the product.

2. While the product is still on, disconnect the power cord from the rear of the product.

3. Press in the tab on the left side of the rear door to release it. Pull the door away from the product to remove it.

Remove the rear access door

4. Gently pull any jammed paper out of the rollers.

CAUTION: If the paper tears when you remove it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams might occur.

5. Check the rollers and wheels to make sure that they can move freely. If the rollers and wheels do not move freely, check again for torn pieces of paper inside the product.

6. Reattach the rear access door. Gently push the door forward until it snaps into place.

Reattach the rear access door

Step three: Clear the jam from the front of the All-in-One

If you cannot remove the paper jam from the rear of the product, follow these steps to remove the paper jam from the front.

CAUTION: Remove the paper jam carefully to avoid damage to the product.

7. Open the cartridge door.

Open the cartridge door

8. Gently pull any jammed paper out of the rollers.

CAUTION:  Remove the paper carefully. If the paper tears, part of it might remain inside the paper path and damage the product. Carefully remove all traces of paper that you can find.

Remove every scrap of jammed paper

9. Close the cartridge door.

Close the cartridge door

10. Reconnect the power cord to the rear of the product.

11. Press the Power button () to turn on the product.

Once you have checked all areas in the machine and have removed any jams that you may not have otherwise seen, try to install the cartridge again.

Please let me know if these steps resolve your issue. Good luck!